The Hotel

Heritage Suites Hotel is a Colonial Retreat located in the center of Siem Reap , 15 minutes away from the famous UNESCO world Heritage Angkor Wat Temples.

The Results

For more than 2 years HMS Thailand was managing the revenue management for Heritage Suite in Siem Reap. With his support and working closely with him, the hotel get back on track in the KPI’s in Hospitality industry. ARI, MPI, RGI. I recommend HMS for the support, we were receiving on a daily basis, efficiency, and fresh ideas. It is always a pleasure working with such professional.

Emmanuel Chiron- General Manager at Heritage Suites.

The Challenge

The property had to re open after months of renovations and were seeking to outsource their revenue management and e-commerce activities. Highly driven by Tour Operator business, sales started from zero, as the property closed for the past 6-8 months. Their Property management system was replaced with a cloud solution, providing more detail in breakdown and segmentation. Implementing rate structure, comp set analysis, dynamic pricing structure as well as a virtual Revenue Assistant, helped the management gain better insight into their business. Creating monthly benchmark and year on year comparisons, gave management a deeper insight in their competitive position and performance in the Crowded the 5 star hotel market of Siem Reap, Cambodia. HMS Thailand defined a comp set, created monthly benchmarks, developed budget plans and Revenue management dashboards to inform management in weekly meetings on their performance and advice on their sales strategy.

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